Horario de la línea directa de la familia Arete
3-5 pm (llamadas en vivo en inglés o español)

Todos los demás días y horarios, un miembro del personal responderá a su correo de voz o correo electrónico dentro de las 24 horas (inglés, español o soninke)

Arete Family Help Hotline
(347) 647-9037 familyhelp@areteeducation.org
Estimadas familias de MS / HS 223: Favor de llamar a (347) 647-9037 o envíe un correo electrónico a familyhelp@areteeducation.org si necesita asistencia familiar. Estamos aquí para escuchar y responder a sus necesidades, ideas y preguntas. En este momento, podemos responder a llamadas y correos electrónicos dentro de un día hábil. Le pedimos que cuando nos deje un mensaje o envíe un correo electrónico, incluya su nombre, número de devolución de llamada y detalles sobre por qué está llamando (inquietudes sobre alimentos, tecnología / acceso a internet, etc.).

Family Resources

NYC COVID19 Information


NYC COVID19 Updates

To receive regular updates via SMS text on the latest developments regarding coronavirus in NYC, text:

  • “COVID” to 692-692 for updates in English

  • “COVIDESP” to 692-692 for updates in Spanish

New York State Department of Health COVID-19 Hotline 

or call 1-888-364-3065


NYC Health + Hospitals:

 Call for an appointment 1-844-NYC-4NYC

-This network will assist those with or without insurance

-Local NYCH&H: Lincoln Medical Center 

or Call for appointments 718-579-4900 


Veteran’s Health Administration



Harm Reduction Coalition


Anti-Violence Project 

Education, counseling and supportive services to LGBTQ, and HIV-affected communities and allies to end all forms of violence. Call 212-714-1141


Safe Horizon

Provides support for survivors of intimate partner violence through a 24-hour hotline 800-621-HOPE (4673), and comprehensive family justice centers in each borough.  Please call 911 for emergencies.


VIP Mujeres 

Free bilingual hotline (Spanish/English), as well as resources, temporary shelter and legal support. Call 1-800-664-5880. Their website has a ‘safe exit’ option if you share a computer with your abuser.


National Domestic Violence Hotline 


or call 1-800-799-7233 or Text LOVEIS to 22522

NYC Food Delivery Assistance

Sign up for delivery services


NYC Food Access Resources


NYCHA Food Access

-fill out the form from the Mayor's Action Plan for food support to our NYCHA Residents 

Meals for Public School Students  

There are grab-and-go meals for students and families at New York City Public Schools. Meals can be picked up at all Meal Hubs 7:30 am to 1:30 pm, Monday through Friday. 

Visit the Free Meals site for most up to date information


Food Bank NYC Map

-A map of local food pantry and soup kitchens in the Mott Haven and surrounding areas

Unemployment Benefits During COVID19

How it works: If you lost your job and it was not your fault, you might be able to get unemployment insurance. Unemployment insurance will give you some money, based on what you earned. To get insurance, you must be looking for a new job:


  • If you worked in New York State within the last 18 months, you have the right to file a claim for benefits

  • You can claim your benefits weekly for up to 26 weeks while you are unemployed

  • Requires a valid Social Security Number and government-issued ID card

  • It takes three to six weeks from the time you file your claim to receive your first payment

Determine If You Are Eligible

Apply online or by Phone: 888-469-7365


Stimulus Checks

Stimulus payments will begin being distributed in mid-April 2020, with no action required for most people. Some seniors and others who typically do not file returns will need to submit a simple tax return to receive the stimulus payment. To get learn more about stimulus checks, visit ACCESS NYC.

Check Status on Your Stimulus Check


Find help in NYC with food, money, housing, work and more...


HRA Home Energy Assistance Program (HEAP) 

apply for the Home Energy Assistance Program (HEAP) grant

NYC Health Guidelines on Coping with Stress During COVID19


1-888-NYC-WELL or Text “WELL” to “65173”

-NYC Well is a connection to free, confidential mental health support.

The Justice Collaborative

Response & Resources


Mobilization for Justice

424 East 147th Street, 3rd Floor

Bronx, NY 10455

Phone: 212-417-3800

Please find the issue you face in the list below and call the number given at the time indicated.


Adult Home Advocacy Project

FOR: Residents of Adult Homes, citywide

Adult home resident rights / eviction prevention / public benefits / civil & disability rights

Telephone Intake: Monday-Friday, 10:00 am – 5:00 pm

Call toll free: 877-417-2427

Warren J. Sinsheimer Children’s Rights Program

FOR: Children needing special education services

Special education

Telephone:Call 212-417-3786 and leave a voicemail. An attorney will get back to you within 48 hours.

Consumer Rights Project

FOR: Low-income consumers, citywide

Debt collection harassment / credit card lawsuits / identity theft / purchasing schemes / credit report issues / access to financial services / fraud

Telephone Intake: Monday, 2:00 pm – 4:00 pm and Thursday, 10:00 am – 2:00 pm

Call: 212-417-3881

Government Benefits Project

FOR: Low-income residents of New York City

Public Assistance / Social Security / SSI and SSD / Medicare & Medicaid / Food Stamps / SNAP, etc.

Telephone Intake: Monday, 10:00 am – 12:00 noon

Starting April 1st, telephone intake will be expanded to include Wednesday, 10:00 am – 12:00 noon and Friday, 1:00 pm – 3:00 pm

Call: 212-417-3732


FOR: Tenants in Manhattan and Brooklyn

Eviction Prevention / NYCHA Repairs / Housing-related Benefits / Rent Overcharges

Telephone Intake: Monday – Friday: 9:00 am – 5:00 pm Call: 212-417-3888

FOR: Tenants in the Bronx

Eviction Prevention / NYCHA Repairs / Housing-related Benefits / Rent Overcharges

Telephone Intake: Monday – Friday: 9:00 am – 5:00 pm  Call: 212-417-3889


Effective Monday, March 16th at 5 pm housing court is pretty much closed as evictions and hearings are all suspended indefinitely. You can still access the court for illegal lockouts, housing code violations and repair orders.

  • Met Council on Housing Hotline 212-979-0611

  • Housing Court Answers’ Hotline 212-962-4795

  • Hotline for tenants: 212-979-0611

Department of Education Remote Learning Device Request

Remote Learning Device Request: (718) 935-5100 (press 5)

(*You must have your student’s OSIS (ID) number in order to make this request)

Remote Device technical support: 718-935-5100

El Programa de Partidarios del Aprendizaje está diseñado para ayudar a las familias y a sus hijos a lograr el éxito académico, social y personal mientras se preparan para el año escolar 2020-2021. El Partidario del Aprendizaje supervisará el progreso de su (s) hijo (s) a través del contacto semanal regular durante las primeras cuatro semanas de escuela y la colaboración con su familia, Arete Education y la Oficina del deán de MS / HS 223. Si está interesado en tener un Partidario del Aprendizaje para su (s) hijo (s), complete este formulario de solicitud.


Areté Education is thriving, but the best is yet to come! We have a vision for this program -- to offer even stronger, smarter, and more enriching experiences that propel our students to succeed. We're ready for the future of Ignite Learning -- help us get there.